Job Description

The Enterprise Content Management Analyst/Developer provides Technology Delivery expertise across the organization for the Enterprise Content Management space, in alignment with the Project Lifecycle (PLC). The role is also accountable for end-to-end technology product delivery and execution across all impacted technology areas, including design, development, testing & deployment and where possible, leveraging testing automation and continuous integration/deployment.

Development Expertise

• Provide technology delivery technology expertise on initiatives, working in partnership with business owners, project managers, and technical leads.
• Designs and Builds technical solutions from business requirements. Work in solution design, build, technical analysis, quality assurance, and release management, across the program/project
• Engages appropriate technology stakeholders to identify and drive required outcomes through effective stakeholder management.

Vendor Management

• Collaborate with technology and software vendors and third-party vendors and collaborate on creating Statements of Works with a focus on performance, quality and cost management as it relates to assigned project/workstream
• Provide reporting on projects
• Hold vendors accountable for on-time deliverables

Application Responsibilities

• Responsible for the execution of the technology strategy while anticipating and prioritizing the impediments and technology risks
• Identifies, analyzes, and drives resolution of project risks and issues, working through the project structure, and reporting relationships in the Technology organization. Ensures issues are captured in post implementation reviews, to avoid recurrence
• Establishes a plan for all technology deployment(s) and works with IT staff across projects to align with the integrated plan
• Responsible for the consideration of future production support implications with a cost-effective design and quality solution, inclusive of application resiliency and availability
• Works with business leaders associated with assigned project or workstream as needed to confirm the solutions are functionality aligned with the product vision and that solution is fit-for-purpose.
• Accountable to the delivery lead to provide input and advice on all tech aspects of the assigned project/workstream
• Accountable for providing technology estimates
• Responsible for hands-on involvement in development duties
• Responsible for all aspects of supported systems including requirements, designs, data flows, integrations, project proposals, security, and stability
• Responsible for proactive monitoring of systems
• Responsible for the design of systems and functionality and/or the delegation and oversight of designs
• Responsible for code quality of ongoing work including code reviews, code analysis, performance monitoring, and oversight of testers/test processes
• Provide reporting on the status of applications, projects, and teams
• Responsible for the coordination of system changes across other groups within UniFirst including development, BRM, infrastructure, project management, and business users
• Deep understanding of source control, environment management, integrations, security best practices

Requirements :

• Bachelor’s Degree in computer science or management information systems related field
• 5+ years of progressively senior experience in technology design, development, and delivery with significant experience in the enterprise content management space
• Project delivery using formal methodologies
• Strong facilitation, communication and presentation skills with tech and business audiences
• Familiarity with common Customer Relationship, Billing, Product Management, Procurement, Account Management systems.
• Leadership of others, in formal and/or informal organization lines
• Experience in app development/integration
• Resource and project management experience highly preferred
• Technical expertise includes, but not limited to: Hyland OnBase, Kofax, KTM, SharePoint, PeopleSoft HCM and Financials
• Strong relationship building, influence skills and ability to productively interact with all levels of leadership
• Ability to create/modify/communicate tech roadmap, and design/advocate for solutions that align to existing roadmaps
• Sense of urgency, and ability to problem solve on the fly
• Strong analytical and problem-solving skills
• Strong verbal and written communication skills

Benefits & Perks:

401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.

UniFirst is an international leader in garment & Uniform services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe.

We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80-year old company focused on annual growth, there’s never been a better time to join our team. 

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

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