Job Description

Quest Workspaces is a leader in providing flexible workspace solutions. We offer our clients furnished offices to rent along with business support services and meeting rooms. We love our company, we love what we do, and we are looking for a superstar to add to our team.

About the Role:

Under the direction of the manager, perform a variety of duties including a heavy focus on client satisfaction and retention, technological support and overall general management. The OM (Office Manager) supports the center manager through daily management of center and other tasks including building the community for the clients to collaborate and events to help them build their businesses. The OM assists the center manager with sales.

Day to Day Responsibilities:

• Manages client inquiries/complaints and resolves matter in a timely fashion.
• Assists with prospective client sales tours as needed by the General Manager
• Troubleshoots technical issues (software programs, data lines, etc.) and is responsible for the setup and management of programming phones, setting up IP addresses, MACs and call answering software.
• Prepares office for new client move-ins, including moving furniture, and handles new client orientations, welcome kits, and their account information.
• Processes daily deposits and records same in Billing Software, in conjunction with the Area Operations Director.
• Assist with collections, with the Area Operations Director.
• Assists with billing, with the Area Operations Director
• Operates and troubleshoots all office equipment.
• Acts as the face of Quest in helping clients connect in ways that are beneficial to their businesses.
• Handles Quest and client event planning and hosting.
• Assists clients and guests with area and building amenities
• Shares stocking and maintaining coffee, kitchen and services areas throughout the day.
• Assists with the daily opening & closing center procedures.
• Assists with overall cleanliness and maintenance of center, including spot cleaning and painting as needed.
• Performs other duties/projects as required and/or assigned.

Mandatory Skills

• Minimum 5 years experience in an office environment in a similar position.
• Advanced Experience with Microsoft Office suite, including Word, Excel and Outlook.
• Ability to communicate effectively and professionally
• Ability to multi-task and adapt to a given situation.
• Demonstrates exceptional communication and customer service skills.
• Demonstrates strong organizational skills, ability to prioritize workload and work efficiently with minimal supervision.
• Basic troubleshooting technical skills.
• Conveys Quest Culture of a positive attitude, client service and an entrepreneurial spirit.
• Reasoning, remembering, mathematics and language ability
• Crouching, kneeling, standing, climbing, stooping, walking, pushing, pulling and lifting.
• Ability to assist in moving/lifting items weighing over 50 pounds as needed/required.

• Salary $48,000 - $52,000
• Job Type: Full-time / on-site in FiDi (10005)

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience:

• Office management: 3 years (Preferred)
• 5 years of experience in an office setting
• Associates Degree or equivalent experience

NOTE: Phone calls or in-person visits ARE NOT PERMITTED and will result in not being considered for the position.

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